When I came here about eight years ago, Jared was already working for Beales. I have always found him courteous and most reliable. He is generally a nice guy all round.

As plumbing has got more complex and technical, he has kept up by going on courses and updating his skills. Our problems here can range from changing tap washers to major leaks. We have just had a new hotel built costing £5.5 million pounds, but most of the work Jared does for us is at the West Lodge Park, a four-star country house hotel with 59 bedrooms. We had a pipe snap, and boiling water cascading through the ceiling into the dining room early one morning, and he was there to sort it quickly and with minimum fuss. He really knows his stuff.

Jared is always very willing and if he says he will be here, he turns up in record time, and with enough equipment and supplies in his van to get over the problem. He is always reliable, even if we have to call him out in the middle of the night – his response time is excellent. I’ve yet to have a plumbing problem he is unable to solve. I can talk to him on the phone at any time and he is happy to explain what he thinks the problem is. He looks professional, and is professional.

This is a highly competitive business, and I have plenty of good plumbing services to choose from, but I am more than happy to stick with PHP.